Returns & Exchanges:

How do I return an item?
Enclose your packing slip and the merchandise in a package then ship to the address below within 30 days of your purchase date. We cannot refund or exchange merchandise that is not received, so we recommend that you insure your package (postage and insurance fees are nonrefundable).

SHEREI, INC
16122 Orange Ave
Paramount CA 90723

If you need further assistance prior to returning your item(s), please call us at 1-562-633-7000, Monday-Friday, 10am - 6pm PT.

How do I exchange an item I've recently received for something else?
Fill out the exchange portion of the packing slip with the items you would like to order and enclose it in the package with the merchandise to be exchanged within 30 days of your purchase date. Please send your package to the following address:

Sherei, Inc
16122 Orange Ave
Paramount AV 90723

If the amount for the replacement item(s) exceeds the amount to be refunded, the additional amount will be charged to your credit card. There are no additional shipping charges for exchanges. We cannot refund or exchange merchandise that is not received, so we recommend that you insure your package (postage and insurance fees are nonrefundable). If you need further assistance prior to exchanging your item(s), please call us at 1-562-633-7000, Monday-Friday, 10am - 6pm PT or contact us via email at www.bullcanyan.com

I lost my packing slip and would like to return/exchange an item(s). What type of information do you need?

To receive proper credit, please provide the name and address used on the order. If available, please include the order number, and the item number(s) of the merchandise you are returning. If you are requesting an exchange, it is important that you indicate the style number, color, and size for each item. For further assistance, please call us at 1-562-633-7000 Monday-Friday, 10am - 5pm PT or email us at at email address

What do I do if I was shipped the wrong item(s) or my order was damaged in transit?

Please email us at www.bullcanyan.com with your order number, name, address and details on the item you ordered vs. the item you received, or call us at 1-562-633-7000, Monday-Friday, 10am - 6pm PT. If the item you requested is in stock, we will ship it to you immediately. We will assist you in returning the original shipment for a full refund, including shipping charges.

Will I get a full refund for my return?

You will receive a refund for the amount you paid for the merchandise, if your return/exchange is in the same condition it was when we sent it to you and proof of purchase is included with the package within 30 days of your purchase date. You will receive a refund for the adjusted amount listed on your packing slip. We unfortunately cannot refund you for original and/or return postage and handling.

How long does it take to get my refund?

We process all returns/exchanges immediately upon receipt. It can take up to 14 days for us to receive your package via USPS. To expedite a refund, we recommend you ship your package First-Class mail or UPS. Your credit card will be credited the full amount of the merchandise and posted to your account once the return is processed. It may take 2-3 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are nonrefundable.

Who do I contact to check the status of my return/exchange?

To check on the status of your return, please email us at avenue bullcanyan or call us at 1-562-633-7000, Monday-Friday, 10am - 6pm PT